Privacy Policy

Last updated: October 21,2025

This Privacy Policy describes how Creative Escapes (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit www.creativeescapeshhi.com.

We are committed to protecting your privacy and ensuring accessibility for all users, including individuals with disabilities. This policy is intended to be ADA-conscious and written in clear, readable language. If you need this policy in an alternative format, please contact us using the information below.

Who We Are

Business name: Creative Escapes HHI
Website: www.creativeescapeshhi.com
Business address: 20 Hatton Place STE 230, Hilton Head, SC 29926
Email: privacy@creativeescapeshhi.com
Phone: 843-707-5512

Creative Escapes HHI operates in South Carolina, United States.

What Personal Data We Collect and Why We Collect It

We collect personal information only when necessary and for legitimate business purposes.

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Billing and shipping information

  • Account information (if applicable)

  • Messages submitted through forms

  • Purchases and transaction details

Legal basis (GDPR):

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

Purpose of collection:

  • To provide products or services

  • To respond to inquiries

  • To process transactions

  • To improve our website and services

  • To comply with legal obligations

Comments

When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

An anonymized string (hash) from your email address may be provided to the Gravatar service. Gravatar’s privacy policy is available on their website. After approval, your profile picture may be visible publicly with your comment.

Media

If you upload images or files, avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract location data from uploaded files. Uploaded media may be publicly accessible.

Contact Forms

When you submit a form, we may collect your name, email address, phone number, and any information you provide in your message.

We use this information only to respond to your inquiry or provide customer service.

Retention: We typically keep contact form submissions for 12 months for customer service purposes. We do not sell this information.

Cookies

Our site uses cookies to:

  • Improve website functionality

  • Remember user preferences

  • Provide analytics

  • Support security and spam prevention

Cookies may include:

  • Session cookies

  • Login cookies

  • Comment cookies

  • Analytics cookies

  • Third-party cookies (such as social media or embedded content)

You can control cookies through your browser settings and may opt out of some cookies.

California residents may opt out of certain data sharing as described below.

Analytics

We may use analytics services such as Google Analytics, Jetpack, or other to understand how visitors use our site.

These services may collect anonymized information such as IP address, device type, browser type, and pages visited.

You can opt out of Google Analytics tracking through Google’s opt-out tools. https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We may share limited personal data with trusted third parties, such as:

  • Website hosting providers

  • Payment processors

  • Email communication services

  • Analytics providers

  • Security and spam-prevention services

  • Legal or regulatory authorities when required

We only share information necessary for the service being performed and require providers to safeguard your data.

How Long We Retain Your Data

We retain personal information only as long as necessary:

  • Contact form entries: typically 12 months

  • Analytics data: typically 12 months

  • Customer purchase records: typically 7–10 years for tax and legal compliance

  • User accounts: as long as the account remains active

You may request deletion sooner where legally permitted by emailing privacy@creativeescapeshhi.com

What Rights You Have Over Your Data

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict or object to processing

  • Receive a copy of your data (data portability)

  • Withdraw consent at any time

You can request this by contacting us at privacy@creativeescapeshhi.com.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request deletion of personal data

  • Correct inaccurate personal data

  • Opt out of the sale or sharing of personal data

  • Limit use of sensitive personal information

  • Not be discriminated against for exercising your rights

We do not sell personal information.

Requests may be submitted to privacy@creativeescapeshhi.com.

Where Your Data Is Sent

Visitor comments and form submissions may be checked through automated spam detection services.
Our website hosting and service providers may store data on servers located outside your state or outside the European Union.

For users in the European Economic Area, we ensure that international transfers are protected using appropriate safeguards such as:

  • Standard Contractual Clauses

  • Data processing agreements

  • Vendor compliance commitments

Contact Information

For privacy-specific concerns, requests, or accessibility needs:

Robert Moore
Creative Escapes HHI
20 Hatton Place STE 230, Hilton Head, SC 29926
Email: privacy@creativeescapeshhi.com

Additional Information

How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards including:

  • SSL encryption

  • Secure servers and firewalls

  • Limited data access

  • Regular updates and monitoring

  • Staff awareness of privacy obligations

No online transmission is 100% secure, but we work to protect your information.

What Data Breach Procedures We Have in Place

We maintain internal procedures to:

  • Identify and contain breaches

  • Assess risk

  • Notify affected users when legally required

  • Report to authorities when applicable

What Third Parties We Receive Data From

We may receive limited data from:

  • Payment processors

  • Shipping services

  • Analytics and advertising platforms

  • Social media platforms (if you interact with our pages)

Automated Decision Making and Profiling

We do not use automated decision-making that produces legal or significant effects on users.
If this changes, we will update this policy.

Industry Regulatory Disclosure Requirements

If applicable, we comply with relevant federal and South Carolina consumer protection, tax, and privacy laws.

Accessibility Commitment

We strive to ensure our website and privacy communications are accessible to individuals with disabilities. If you encounter difficulty accessing this policy, contact us at info@creativeescapeshhi.com and we will provide it in an alternative format.

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